Welcome to our FAQ page, designed to address common inquiries and provide you with essential information about our offerings. If you have any questions that are not covered here, feel free to reach out visiting Contact page
What do I get when I buy a DVD item?
A: When you buy a DVD in RMDC, you are buying only the disc, no cover art printed and no case included, we provide a link to download cover art (JPG File) high-resolution files with a perfect size to fit in a regular DVD case.
What is the return policy?
A: If you have any problem or just you don?t like the DVD, just contact us and we can replace the item or if you want a refund, we can refund your money.
What Payment Method Accept RMDC?
Credit Card:
Visa
MasterCard
American Express
Discover
Debit Cards with Visa or MasterCard logos
Offline Payment:
Money Orders (Domestics and International)
Personal Check (Only US buyers)
Western Union (Electronic Money Transfer) www.westernunion.com
I can't play the DVD I purchased. What can I do to solve the problem?
A: please follow the suggestions below to resolve the problem
– Check the DVD in your computer and or a different DVD player just to be sure the DVD is defective or is a compatibility problem, usually if the DVD is works perfect in your computer is because the DVD is PAL (Europe Format).
– Go to the item description and check if you bought a DVD NTSC or PAL
– If the DVD is defected please contact us to replace the DVD with no extra cost, you don’t need to send the DVD back (always included your order number)
What is the different between Audience shot and Professional-shot DVD?
A: Audience shot (Aud-Shot) are concerts recorded by fans with a single camera.
Professional shot (Pro-Shot) are concerts recorded professionally with multiple cameras.
See Quality Rating Table
What you mean with Quality Rating?
A: Each DVD concert in RMDC has a different quality, for this reason we give a quality rating, this is the way to help to our customers to choose the quality that they are looking for in a DVD, keeping in mind all those DVDs are made by fans with home equipment and software, from all eras.
See Quality Rating Table
Quality rating explanation
First of all, it’s important to understand that all the DVDs offered on this site are rare items created by fans using home software and equipment. Of course, nothing offered on this site can compare with original DVDs in terms of quality. The quality varies for each title.
For instance, let’s consider an example: I recorded a broadcast in 1978, saved the tape in my basement for 30 years, and recently decided to transfer the video onto a DVD. Please note that there’s been no video remastering or audio enhancement—just a direct transfer to DVD. As you can imagine, the quality might not be very high. This serves as a typical parameter for these kinds of DVDs. It’s important to acknowledge that not all of them are of poor quality, nor are all of them of good quality. What you should keep in mind is that this collection consists of rare material that was never officially released on original DVDs. The quality can significantly differ from one DVD to another.
When browsing through this site, you’ll come across a mix of very good content and some lower quality material. This is why it’s crucial to pay attention to the quality rating provided. It’s a tool designed to give you an idea about the quality before making a purchase. Our inventory includes older DVDs with impressive quality, as well as older DVDs with lower quality. Additionally, we have new content available in high definition, while other new releases might not meet the same quality standards.
The HD era has brought about significant changes. DVDs that were rated 9.0 or 9.5 between 2003 and 2009 now typically receive ratings of 8.0 or 8.5. This shift can be attributed to the widespread adoption of high-definition technology. Nowadays, the majority of content is available in HD, which contrasts with the situation in the past.
If you were to revisit original DVDs released from 2000 to 2008 and watch them on a larger screen, you’d likely notice a drop in quality. This phenomenon applies to many of the DVDs in our collection.
Quality rating table
Those DVDs are not copies from original DVDs, the quality varies on each DVD, some DVDs are Pro-shots and some are Audience-shot, see the link FAQ to learn more about it.
PRO-SHOT
9.5 Perfect image and sound (Most of the time HD Video)
9.0 Very Good image and good sound (Sometimes no perfect but definitely good)
8.5 Good to see (No perfect quality but enjoyable)
8.0 Not too bad (If you are a fan, you gonna like it)
7.5 Los Quality (Just for diehard fans)
AUDIENCE -SHOT
9.0 Good image and good sound (Remember this is an audience shot)
8.5 Good to see (No perfect quality but enjoyable)
8.0 Just for Fans (No good image and sound)
7.5 Los Quality (Just for diehard fans)
What means NTSC and PAL format?
A: Most countries in North and South America, including the US and Canada, utilize the National Television Standards Committee (NTSC) format, while Europe, Australia and parts of Asia use a competing format called Phase Alternating Line (PAL).
Each DVD description include the DVD format available, if you live in US or Canada you need to choose only NTSC DVDs and if you live in Europe, Australia you need PAL format, but if you have a multi-region DVD player, you can choose any format.
Why you don?t offer printed cover art and case?
A: The main reason is to keep the DVD cost and shipping cost low. (Now we offering printed cover art for en extra cost see FAQ to learn about it.
I have problems to printing cover art, what can I do?
A: Need help to download or printing cover art, click on the links below to download a PDF file with help.
How to Download Cover Art?
1. When you paid your order, check your email, you have to receive an email with your new order status (Order # processed) that email contain a links to download cover art, the link will be provided only if you buy DVDs from us, and link is good only for 15 days.
2. All cover was added by bands latter from A ? Z, just brows by Bands first letter example: (Kiss Live Montreal 1983) will be under the folder “K” then folder “Kiss? or The Best AOR & Hard Rock Video Collection will be on the folder “T” then Folder ?The best AOR…?
Need help to download or printing cover art, click on the links below to download a PDF file with help.
How to order printed cover art
Now you can buy printed cover art for your DVDs
The only thing that you need to do is add a note when you checkout “I want Printed cover art”
and we will charge an extra $2.50 per cover to your order total amount.
High-quality print and paper.
IMPORTANT NOTE: Printed cover art price is $2.50 per cover, No case included, no discounts apply.
How long does shipping take before I receive my order? Do you ship internationally?
A: We process and ship all orders within 2-3 business days after payment is received. Depending on where you live and what shipping method you chose, see above.
We offer domestic shipping to United States and international shipping to any country around the world, see estimate delivery time below.
Shipping cost to United States (Insurance Is Included):
– 1st class mail Delivered 5-7 Business days (Ship out 2-3 Business days)
– Priority mail Delivered 2-3 Business days (Ship out 2-3 Business days)
Shipping cost to any international Location Included Canada (Insurance Is Included):
– 1st class international mail Delivered 8-12 Business days (Ship out 2-3 Business days)
Shipping Rates to United States
USPS 1st Class Mail to the United States (Estimate delivery time 5-7 Business days)
-First DVD $4.00 and $0.50 for each additional disc.
(1 – 7 DVDs, after 7 only priority mail is available)
-USPS priority mail to the United States (Estimate delivery time 2-3 Business days)
USPS priority mail 1 to 20 DVDs $8.00
USPS priority mail 21 to 45 DVDs $15.00
USPS priority mail 46 to 50 DVDs $30.00
USPS priority mail 51 to 60 DVDs $32.00
Shipping Rates to Canada
USPS 1st Class International Mail to Canada (Estimate delivery time 8-12 Business days)
1 – 10 DVDs $9.50
11 – 30 DVDs $14.80
31 – 50 DVDs $23.30
International Shipping Rates
USPS 1st Class International Mail to Canada (Estimate delivery time 8-12 Business days)
1 – 10 DVDs $9.50
11 – 30 DVDs $14.80
31 – 50 DVDs $23.30
USPS 1st Class International Mail to any international location (Estimate delivery time 8-12 Business days)
1 – 10 DVDs $12.99
11 – 30 DVDs $22.50
31 – 50 DVDs $32.99